Dear valued customers, we would like to inform you that remittance services to Ethiopia are temporarily unavailable at this time. We are actively working with our partners to restore the service as quickly as possible. We appreciate your understanding, patience, and continued trust in our company during this time.
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Find answers about sending, receiving, fees, refunds, and your consumer rights.
Before you pay, you'll receive disclosure of all fees, any applicable taxes, and the total amount your recipient will receive. Transfers are denominated and paid in U.S. dollars.
You can cancel for a full refund within 30 minutes of payment, unless the funds have already been picked up or deposited.
If you think there's an error, contact us within 180 days of the date funds were promised to your recipient. We'll investigate and respond within the timeframe required by applicable law.
For returns not at our fault, the transmittal amount (excluding commissions) is refunded; if the error was ours, all funds including commissions are refunded.
Recipients may receive less than the amount sent due to fees charged by the recipient's bank and foreign taxes, as disclosed on your receipt.