Dear valued customers, we would like to inform you that remittance services to Ethiopia are temporarily unavailable at this time. We are actively working with our partners to restore the service as quickly as possible. We appreciate your understanding, patience, and continued trust in our company during this time.CONTACT US

Compliance

Report Fraud or File a Complaint

One secure intake for fraud concerns, suspicious activity, transaction complaints, refund issues, and agent conduct.

Email: support@worlddirectlink.com
Fax: 404-751-2809
Phone: 800-939-7185

Report or complaint form

Fraud and suspicious activity reports are reviewed confidentially by Compliance. Customer complaints are routed for follow-up and response.

Your rights when a transfer goes wrong

Federal law (the Remittance Transfer Rule, 12 CFR Part 1005) gives you specific rights on money transfers sent abroad.

Cancel: You can cancel within 30 minutes of payment for a full refund, unless the funds have already been picked up or deposited.
Report an error: You have 180 days from the promised availability date to report a problem with your transfer. Contact us using this form or the details above.
Our duty: We investigate every reported error - generally within 90 days - and tell you the result in writing, including your right to the documents we relied on.

Not satisfied with our response? You can complain to your state regulator or to the federal Consumer Financial Protection Bureau.

Licenses & regulatory disclosures

For state license details, regulator contacts, and required disclosures, use the central licenses page.

View all license and regulatory information at worlddirectlink.com/licenses.