Dear valued customers, we would like to inform you that remittance services to Ethiopia are temporarily unavailable at this time. We are actively working with our partners to restore the service as quickly as possible. We appreciate your understanding, patience, and continued trust in our company during this time.CONTACT US

Compliance

Report Fraud or File a Complaint

One secure intake for fraud concerns, suspicious activity, transaction complaints, refund issues, and agent conduct.

Email: support@worlddirectlink.com
Fax: 404-751-2809
Phone: 800-939-7185

Report or complaint form

Fraud and suspicious activity reports are reviewed confidentially by Compliance. Customer complaints are routed for follow-up and response.

Your rights when you send money

Federal law (the Remittance Transfer Rule, 12 CFR Part 1005, enforced by the Consumer Financial Protection Bureau) gives you specific rights on money transfers sent abroad.

Before you pay: You receive a written disclosure of the exchange rate, all fees and taxes, the exact amount your recipient will get, and the date the money will be available - and the same details again on your receipt.
Cancel: You can cancel within at least 30 minutes of payment for a full refund, including fees, unless the funds have already been picked up or deposited. The exact cancellation window is shown on your receipt.
Report an error: You have 180 days from the promised availability date to report a problem with your transfer. Contact us using this form or the details above.
Our duty: We investigate every reported error - generally within 90 days - and tell you the result in writing, including your right to the documents we relied on. Where required, we refund or re-send your transfer.

These are general rights; the disclosures and receipt for your specific transfer always govern. Learn more at the CFPB’s guide to remittance transfers.

If your complaint isn't resolved

Here's how to get it resolved - in order.

Contact us first

Our consumer assistance team resolves most issues directly. Use the form above, call 800-939-7185, or email support@worlddirectlink.com. Please have your transaction details ready.

Escalate to the CFPB

If your issue isn’t resolved, submit a complaint to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or call (855) 411-2372 (TTY/TDD 711).

Contact your state regulator

Each state’s financial regulator is listed with its license on our Licenses & Regulatory Disclosures page. Several states also require a specific consumer notice - select your state there to read it.

Licenses & regulatory disclosures

For state license details, regulator contacts, and required disclosures, use the central licenses page.

View all license and regulatory information at worlddirectlink.com/licenses.