Agent Resources | World Direct Link

Dear valued customers, we would like to inform you that remittance services to Ethiopia are temporarily unavailable at this time. We are actively working with our partners to restore the service as quickly as possible. We appreciate your understanding, patience, and continued trust in our company during this time.CONTACT US

Authorized agents can access the tools and documents needed to stay compliant and serve customers well.

Getting your documents

Compliance documents, training materials, and operational forms are provided to authorized agents by our compliance team. To request a document, contact compliance.

Email Compliance

What you'll find

BSA/AML Agent Compliance Program & acknowledgement forms

Training materials and annual refresher quiz

SAR Referral Form (English / Soomaali)

Recordkeeping and ID requirements quick guide

Consumer notice and signage (Agent Certificate)

Pre-payment disclosure guidance

Hiring a teller

New staff at your location apply through the teller application. Give them your branch code.

Returned check reporting

Report returned checks to support@worlddirectlink.com.

Regulatory notices for agents

Posting requirements and updates for authorized World Direct Link agents. Full documents are available from our compliance team.

✓Required consumer notice and Agent Certificate posting guidance
✓State-specific recordkeeping and reporting notices (e.g., Arizona thresholds)
✓Pre-payment disclosure requirements (Dodd-Frank §1073 / EFTA)
✓Updates to OFAC screening and reporting procedures
✓Annual training and independent review reminders