Alaska
For Alaska residents only: if your issue is unresolved by World Direct Link, Corp. (NMLS ID 1119263) at 800-939-7185, you may submit a formal complaint to the State of Alaska, Division of Banking & Securities. Download the complaint form from the Alaska Division of Banking & Securities website (commerce.alaska.gov/web/dbs/) and mail it with supporting documents to: Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807. Questions: dbs.licensing@alaska.gov or (907) 465-2521.
Colorado
Colorado Customer Notice. If you have a question about or problem with your transaction - the money you sent - you must contact World Direct Link, Corp., the money transmitter that processed your transaction, at 800-939-7185 for assistance. The Colorado Division of Banking does not have access to this transaction information. If you are a Colorado resident and have a complaint about World Direct Link, Corp., all complaints must be submitted in writing. Please complete the complaint form provided by the Colorado Division of Banking and return it, with supporting documentation, by mail or email to: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202; email DORA_BankingWebsite@state.co.us; website banking.colorado.gov/industry/money-transmitters.
Georgia
World Direct Link, Corp. conducts money transmission in Georgia. If you have a complaint or concern regarding money transmission services, please first contact World Direct Link customer support at 800-939-7185. If you are unable to resolve the issue directly with World Direct Link, you may file a complaint with the Consumer Financial Protection Bureau (consumerfinance.gov/complaint). You may also report issues involving money transmission in Georgia to the Georgia Department of Banking and Finance (dbf.georgia.gov); however, the Department is not authorized to resolve disputes between consumers and businesses and uses consumer-provided information in its regulatory process.
Illinois
Illinois residents: suspected violations of the Illinois Transmitters of Money Act may be reported to the Illinois Department of Financial and Professional Regulation, Division of Financial Institutions, at 1-888-473-4858 or idfpr.com.
Maine
Maine residents: the Maine Bureau of Consumer Credit Protection regulates money transmitters and handles consumer complaints. If your complaint is not resolved by World Direct Link, Corp. at 800-939-7185, you may contact the Bureau at 1-800-332-8529 (in Maine) or (207) 624-8527, or at maine.gov/pfr/consumercredit.
Maryland
The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding World Direct Link, Corp. (NMLS ID 1119263). Maryland residents may contact the Office of Financial Regulation, ATTN: Consumer Response Unit, 100 S. Charles Street, Tower 1, Suite 5300, Baltimore, MD 21201; phone (410) 230-6077; toll-free (888) 784-0136; fax (410) 333-3866; or labor.maryland.gov/finance.
Minnesota
To report fraud or suspected fraud in connection with money transmission services, please call World Direct Link customer support at 800-939-7185. Minnesota residents may also contact the Minnesota Department of Commerce at consumer.protection@state.mn.us, (651) 539-1600, or (800) 657-3602.
South Dakota
South Dakota residents: if you have questions or complaints about the money transmission services provided by World Direct Link, Corp. (800-939-7185), you may contact the South Dakota Division of Banking at (605) 773-3421 or dlr.sd.gov/banking.
Tennessee
If World Direct Link, Corp. is unable to resolve your question or complaint regarding money transmission services, you may contact the Tennessee Department of Financial Institutions, Consumer Resources Section, Tennessee Tower, 26th Floor, 312 Rosa L. Parks Avenue, Nashville, TN 37243, toll-free at 1-800-778-4215 (fax 615-253-7794).
Texas
If you have a complaint, first contact the consumer assistance division of World Direct Link, Corp. at 800-939-7185. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov. (Esta notificación también está disponible en el idioma en que se realizó la transacción.)
Utah
Utah residents: the Utah Department of Financial Institutions accepts complaints in writing only. Submit a written complaint to complaints.dfi@utah.gov or via dfi.utah.gov; you may also call (801) 538-8830. Please first contact World Direct Link, Corp. at 800-939-7185.
Washington
You should be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse. If you have questions or concerns regarding a transaction with World Direct Link, Corp., contact the Washington State Department of Financial Institutions, Division of Consumer Services, toll-free at 1-877-746-4334 or (360) 902-8703, or file a complaint at dfi.wa.gov.
