Error Resolution and Cancellation Disclosure

World Direct link > Error Resolution and Cancellation Disclosure

What to Do If You Think There Has Been an Error or Problem:

If you believe there has been an error or problem with your remittance transfer, please contact us promptly. You can reach us through the following methods:

  • Phone: Call us at +1 800-939-7185
  • Fax: Send a fax to +1 404-297-4321
  • Mail: Write to us at:
    World Direct Link – Attn: Consumer Protection Compliance
    5405 Memorial Drive, Suite A104
    Stone Mountain, GA 30083
  • Email: Email us at [email protected] or [email protected]

You must contact us within 180 days of the date we promised that the funds would be made available to the recipient. When you contact us, please provide:

  • Your name and address or telephone number
  • A description of the error or problem, and why you believe it is an error or problem
  • The name of the person receiving the funds, and if known, their telephone number or address
  • The dollar amount of the transfer
  • The transaction number

We will determine whether an error occurred within ninety (90) days after you contact us and will promptly correct any error. We will inform you of the results within three (3) business days after completing our investigation. If we decide that there was no error, we will provide a written explanation. You may request copies of any documents used in our investigation.

What to Do If You Want to Cancel a Remittance Transfer:

You have the right to cancel a remittance transfer within thirty (30) minutes of payment and obtain a refund of all funds paid to us, including any fees, if:

  • Your request enables us to identify you and your address or telephone number and the specific transfer; and
  • The transferred funds have not been picked up by the recipient or deposited into their mobile wallet or bank account.

To cancel your transaction, contact us at +1 800-939-7185 within thirty (30) minutes of payment for the transfer.

We will refund your money within three (3) business days of your request to cancel the transfer, provided the funds have not been picked up by the recipient or deposited into their mobile wallet or bank account.